Refund and Cancellation Policy

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1. Refund Policy

At AromaCoreShop, customer satisfaction is our priority. If you are not fully pleased with your purchase, we offer simple refunds under the conditions below:

1.1 Refund Eligibility

  • Items must be in unused original condition with all packaging intact.
  • Refund requests must be submitted within 30 days of receiving your order.
  • Proof of purchase is required.
  • Returns must include a valid tracking number.

1.2 Non Refundable Items

  • Perishable or consumable goods.
  • Digital items and e gift cards.
  • Personalized or customized products.
  • Products marked as Final Sale.
  • Items damaged due to misuse or improper handling.

1.3 Refund Process

Refunds are processed within 7 to 10 business days after we receive your return. Funds are credited to your original payment method and a confirmation email is sent.

1.4 Fees and Deductions

  • Original shipping fees are non refundable unless the item was incorrect or faulty.
  • Return postage is paid by the customer unless the issue is caused by us.
  • Restocking fees may apply in certain cases and will be communicated beforehand.

2. Cancellation Policy

Orders may be canceled according to the terms below:

2.1 Cancellation Terms

  • Requests must be submitted before processing or shipping begins.
  • Custom products cannot be canceled once production has started.
  • Orders already shipped cannot be canceled but may be returned after delivery.

2.2 How to Cancel

To cancel an order, please contact us through our Contact Us page. Our support team will confirm eligibility and guide you through the process.

2.3 Cancellation Fees

  • If your order has already shipped, it will be handled as a return instead.
  • Return postage applies for post dispatch cancellations.

3. Exchange Policy

If you receive an incorrect or defective product, we will replace it at no cost. Please contact us within 7 days of delivery to request an exchange.

3.1 Exchange Conditions

  • Items must be unused and in original packaging.
  • Exchanges depend on stock availability.
  • Prepaid labels are provided for approved exchanges caused by our error.

4. Need Help

For assistance with refunds, cancellations or exchanges, visit our Contact Us page.